A CPA, Tax and financial services firm located in a suburb of Columbus -> Listen

Growth in client base, reduced stress, improved customer service -> Listen

Additional benefits the client gained -> Listen

Continuing the productivity gains -> Listen

A division of a national plumbing service company.

The market has been changing due to increased small plumbing companies and do-it yourself stores. Inbound call volume has reduced over the past several years.

Enrolling two of their managers in the Effective Supervisory Management program, we developed their leadership skills to empower the workforce to identify and overcome challenges within the organization.

“We were able to reduce our cancellation rate from 9.8% to below 6%. This generated an additional $12,000 per month. We also increased the dollar per trip by 24% and reduced our "no money" trips by 12%. We are realizing over 100 to 1 return on investment!”

- General Manager

A technology company focused on rapid growth in their niche market. They bring an unique service to the insurance broker to help them increase revenue.

The company's president needed to get her team committed to the overall vision and direction of the organization. Past efforts were being met with initial enthusiasm but quickly waned.

Using the Organizational Analysis™ and Organizational Plan of Action™, we drew out best thinking on the future potential of the organization. The leadership team was on the same page and right page. Using the Results Management System™, the organization has clearly defined, measurable and trackable goals and objectives. Accountability is established throughout the organization.

“Our partnership with Mike has brought renewed ownership to my team. It is ‘our vision’ that drives the future. This has netted increased enthusiasm and a huge jump in productivity and creativity. I can truly say our partnership has quickly paid for itself in bottom-line results!”

- President

An ISP with various computer related services including web hosting, web programming, network services and PC services.

The owner and his team initially desired to penetrate a new market with a unique software solution. In addition, they needed to find additional avenues of revenue within their current service offerings.

Using the Effective Selling Strategies™, we clarified the appropriate selling strategy for the software solution. In addition, we identified several areas within the current business model for increasing revenue and improving customer retention.

“We’ve exploited areas of our business which were underutilized, generating an increase of over %15 in annual sales revenue. This is a direct result of our partnership with LMI of Columbus. We will continue using this focused and structured process to achieve greater results.”

- Founder

A CPA, Tax and financial services firm located in a suburb of Columbus.

An established CPA and Accounting firm with a reputation of excellent personal service identified a need to grow beyond a traditional Accounting firm into a full service financial institution.

Using the Organizational Analysis™ and Organizational Plan of Action™, we created a clearly defined, measurable plan to transform the organization into a premier regional wealth management organization. In addition, we identified performance improvement processes to streamline the annual tax season while still giving outstanding personal service. They continue to use the ongoing Results Management Service and Results Management Software™.

“Our firm is posed for explosive growth and your process has set the stage for us to move to the next level of service to our customers. Most important was the engagement in ‘higher thinking’, where the whole organization’s ideas and thoughts were brought to a richer level.”

- Owner

DENKOWSKI REAL ESTATE

For 25 years, this real estate firm has managed many single and multifamily rental units. In addition, they buy, refurbish and resell distressed homes.

The owner needed to increase her productivity with her rehabilitation business. She wasn’t able to do this due to over commitments, time constraints and communication challenges with the various service partners.

Using the Effective Personal Productivity™ , we worked with the owner, her internal support staff and a key service partner to help define and manage their high payoff activities.

“I believe that after twenty-five years of doing real estate investing and rental management, I needed some motivation. That is what you really gave me and what I appreciate the most.”

- Owner